Leading with Empowerment
Our insurance sector client partnered with us to create an immersive leadership program for managers, designed to empower leaders, boost engagement, and drive results through their teams. It also focused on building strong peer networks, positioning participants as champions of positive change within the organisation.
The six-month program for 30 participants per cohort across Australia and New Zealand included six modules, assessments, coaching, and a leadership experience. Key components included a 360° Capability Assessment, Communications Profiling, Leadership Toolkit, and digital learning journals. Participants engaged in bi-weekly virtual sessions with guest speakers, case studies, live labs, sprint experiments, curated content, and peer coaching, ensuring active participation and impactful learning.
The outstanding success of this program has been the catalyst for our client approaching us to further create a series of programs for the team leader cohort to deliver at scale.
Outcomes
Net Promoter Score
Net Promoter Score showed a rating of 91.4%.
Relevant, Practical and Valuable
A rating of 91% was given for the session's relevancy, practicality and value.
Facilitator Excellence
A 92.2% rating was given for the facilitator's strong knowledge of the subject matter.
Participant Awareness
Pre and post program surveys showed a 15% improvement in key metrics, demonstrating a noticeable boost in participant awareness and commitment to inclusive practices.
Business ROI
Participation Promotion Rate
Increased participant promotion rate: 3.5% (versus. rest of business's 2.3%).
Lower Employee Turnover
Lower turnover rates: Participants and teams’ turnover rates 5.6% (versus. rest of business’s 7.5%).
Culture Survey
Improvements in culture survey compared to rest of business: Speak Up: +3%; Direct Leadership Conversations: +3%; Engagement: +2%.
Feedback
"The Leading with Empowerment course has been something of a game-changer for me."
"This course provides leaders with the tools to be their natural best as a leader."
"I would recommend as it has a lot of great content that I can immediately apply in my day to day managing of the team."
"Loved that the program broke leadership down into a science so the realisation is that it’s a skill that can be learnt."
"Content that was delivered, resources and tool kits were very useful and valuable. Good insights gained from the program. Great network developed."
"My team is now more action focused and clearer in what they need to achieve and focus on. This has resulted in it being easier to delegate tasks within the team."
"I’ve noticed a real difference in how they cope in busy times. Previously tended to be reactive and they’re now staying calm and they’re clearer on strategies and accountabilities, which is having a positive impact on their team."
"They are actively seeking out 1:1’s to discuss what they have learnt."
"They have been able to implement what they’ve learnt as they go, and it has made a big difference to how they lead their teams."
"I think it is a really cool program. I wish I could do it."
Executive Manager's insights on observing the impact of the program for their team members
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